Appointment Deposit & Reschedule Policy

To ensure smooth scheduling and fairness to all clients, Purpose DNA & Health follows the appointment and deposit guidelines below.

1. Non-Refundable Appointment Deposits

To schedule an appointment, a non-refundable deposit is required:

• $25 non-refundable deposit for most DNA testing appointments

• $50 non-refundable deposit for Prenatal Paternity Testing

Deposit Policy:

• The deposit holds your appointment time.

• The deposit goes toward your total balance if the appointment is completed.

• If the appointment is canceled, missed, or incomplete, the deposit is non-refundable.

2. Rescheduling Policy

First Reschedule

Clients may reschedule one time at no additional cost by calling or texting Purpose DNA & Health before their appointment time.

Second Reschedule

Clients may reschedule a second time, also by calling or texting.
No additional fees are required at this stage.

Third Reschedule – Additional Deposit Required

If a client needs to reschedule a third time, an additional deposit is required to book another appointment slot.

• This second deposit does not apply toward the total of the appointment.

• It is used only to hold the new appointment time.

• This second deposit is non-refundable.

Scheduling for a third appointment will not be completed until the second deposit is paid.

3. Missed Appointments

If a client misses an appointment without communication:

• The original deposit is forfeited

• A new deposit will be required to rebook

• If this is the third reschedule or more, the additional deposit is also required

4. Policy Agreement

By booking an appointment, clients acknowledge and agree to all deposit and rescheduling rules listed above.

Mobile DNA Testing Fees

Mobile service includes travel, time, and convenience fees. These fees are in addition to your DNA testing cost and must be paid in advance to confirm your appointment.

Note: If a mobile appointment is prepaid and canceled at least 24 hours in advance, testing fees (excluding deposit and travel surcharges) may be refunded. All deposits are non-refundable.

DNA Testing is Non-Refundable

• Once a sample is collected, the full cost of testing is non-refundable, regardless of test type.
  
  

• This applies to both legal and non-legal testing services.
  
  

In-Office Testing Payment Policy

• No payment is collected until you arrive for your appointment for in Office.
  
  

• A deposit is still required to book the time slot, and it is non-refundable if canceled or missed.
  
  

 Legal Testing Requirements

• A valid government-issued photo ID (e.g., license or passport) must be uploaded to the Carepatron portal or presented in person.
  
  

• A live photo will be taken at your appointment for legal documentation and verification.
  
  

 Using the Carepatron Portal

To remain compliant with HIPAA and privacy regulations, clients must:

• Complete the Intake Form
  
  

• Sign the Consent to Test & Services
  
  

• Upload any required identification
  
  

• Agree to these Policies & Procedures
  
  

• Access all results and communication securely through Carepatron
  
  

All data is stored in encrypted, HIPAA-compliant systems.

 Appointments, Rescheduling & Arrival

• All DNA tests appointments require a deposit for confirmation. Lab work and insurance appointment DO NOT REQUIRE A DEPOSIT.
  
  

• Any applicable mobile service fees must be paid in advance for DNA Test.
  
  

• You must provide at least 24 hours’ notice to reschedule without penalty.
  
  

• No-shows or missed appointments forfeit the deposit and any mobile service fees.
  
  

• If you're running late, please call us. Collectors may wait up to 30 minutes before proceeding to their next appointment.
  
  

Collector Identification & Safety

• All collectors wear a company badge or name tag for verification.
  
  

• You’ll receive a confirmation text or portal message with the collector’s name before your appointment.
  
  

• All equipment is sanitized, and hygiene practices are followed at every visit.
  
  

Note: Please do not bring additional guests unless they are also being tested.

 Collection Locations

• Mobile DNA collections occur in safe, public locations ( home, parking lots, community centers, etc.).
  
  

• Detailed instructions are provided via text or Carepatron before your appointment.
  
  

 Consent and Confirmation

By signing the consent forms in the Carepatron portal, you agree to:

• These Policies & Procedures
  
  

• Our terms on payment, refunds, deposits, mobile fees, ID verification, and safety
  
  

• Communication and result delivery via the Carepatron portal
  
  

 Legal Disclaimer:

Purpose DNA and Health acts solely as a third-party sample collection service. We are not responsible for the outcome or interpretation of DNA results, nor for any emotional, financial, or legal consequences resulting from the test findings.

The laboratory performing the analysis is an independent entity responsible for testing, processing, and issuing results.

By using our services, you agree that Purpose DNA and Health is not liable for test outcomes, the actions taken by any party based on those results, or any claims, disputes, or legal actions that may arise.

Need Help?

 1-855-570-7110
  info@purposedna.com
www.purposedna.com

Purpose DNA and Health
There is purpose in the blood!