Policies & Procedures | Purpose DNA and Health – Mobile & Legal DNA Testing
Policies and Procedures
Appointment Deposit & Reschedule Policy
To ensure smooth scheduling and fairness to all clients, Purpose DNA & Health follows the appointment and deposit guidelines below.
1. Non-Refundable Appointment Deposits
To schedule an appointment, a non-refundable deposit is required:
$35 non-refundable deposit for most DNA testing appointments
$50 non-refundable deposit for Prenatal Paternity Testing
Deposit Policy:
The deposit holds your appointment time.
The deposit goes toward your total balance if the appointment is completed.
If the appointment is canceled, missed, or incomplete, the deposit is non-refundable.
2. Rescheduling Policy
First Reschedule
Clients may reschedule one time at no additional cost by calling or texting Purpose DNA & Health before their appointment time.
Second Reschedule
Clients may reschedule a second time, also by calling or texting.
No additional fees are required at this stage.
Third Reschedule – Additional Deposit Required
If a client needs to reschedule a third time, an additional deposit is required to book another appointment slot.
This second deposit does not apply toward the total of the appointment.
It is used only to hold the new appointment time.
This second deposit is non-refundable.
Scheduling for a third appointment will not be completed until the second deposit is paid.
3. Missed Appointments
If a client misses an appointment without communication:
The original deposit is forfeited
A new deposit will be required to rebook
If this is the third reschedule or more, the additional deposit is also required
4. Policy Agreement
By booking an appointment, clients acknowledge and agree to all deposit and rescheduling rules listed above.
Mobile DNA Testing Fees
Mobile service includes travel, time, and convenience fees. These fees are in addition to your DNA testing cost and must be paid in advance to confirm your appointment.
Service Type | Fee | Details |
Local Travel Fee (0–15 miles) | $30.00 | For appointments within 15 miles of our office |
Extended Travel Fee (15–30 miles) | $50.00 | For appointments 15–30 miles from our office |
Distance Travel Fee (30+ miles) | Travel fee for 30+ miles: starting at $75. | Applies to any location 30+ miles away |
Same-Day Appointment Surcharge | $35.00 | Applies to appointments scheduled same day |
Afterhour Surcharge | $40.00 | For appointments after 5:00 PMweekdays or 4 pm on weekends |
Note:
All mobile appointments require an upfront payment of the applicable service deposit and travel fee before a technician is dispatched to your location.
Both the deposit and travel fee are non-refundable, including if the appointment is canceled or rescheduled.
Any remaining service balance is due at the time of the appointment, before specimen collection.
DNA Testing is Non-Refundable
Once a sample is collected, the full cost of testing is non-refundable, regardless of test type.
This applies to both legal and non-legal testing services.
In-Office Testing Payment Policy
No remainder of payment is collected until you arrive for your appointment for in Office.
A deposit is still required to book the time slot, and it is non-refundable if canceled or missed.
Legal Testing Requirements
A valid government-issued photo ID (e.g., license or passport) must be uploaded to the Intake form or presented in person.
A live photo will be taken at your appointment for legal documentation and verification.
Client Intake, Consent & Secure Results Delivery
To protect your personal information and ensure accurate testing, Purpose DNA & Health LLC requires clients to complete the necessary documentation before services are performed.
Clients may be required to:
Complete the Client Intake Form before their appointment.
Sign the Consent to Test & Services form.
Provide valid identification when required for testing.
Review and agree to our Policies & Procedures.
Complete any additional documentation required by our partner laboratories.
How You Will Receive Your Results
Once your DNA test results are available, they will be delivered using one of the following methods:
Secure Email: Results will be sent to the email address provided and verified during your intake process using a secure delivery method.
U.S. Mail: Results may be mailed to your verified mailing address upon request.
For your privacy and protection, results will only be released to individuals authorized to receive them.
Privacy & Confidentiality
Purpose DNA & Health LLC is committed to protecting your personal and testing information. Client records, identification documents, and test results are handled using appropriate security and confidentiality procedures in accordance with applicable privacy laws and laboratory requirements.
Please Note: We no longer use the Carepatron Client Portal. Clients are not required to create a portal account to complete their paperwork or receive their results.
Appointments, Rescheduling & Arrival
All DNA tests appointments require a deposit for confirmation. Lab work and insurance appointment DO NOT REQUIRE A DEPOSIT.
Any applicable mobile service fees must be paid in advance for DNA Test.
You must provide at least 24 hours’ notice to reschedule without penalty.
No-shows or missed appointments forfeit the deposit and any mobile service fees.
If you're running late, please call us. Collectors may wait up to 30 minutes before proceeding to their next appointment.
Collector Identification & Safety
At Purpose DNA & Health LLC, your safety, privacy, and comfort are important to us.
All collectors will wear a company badge or name tag for identification.
Clients will receive appointment confirmation and any necessary collector information by email or text message before their scheduled appointment.
All collection equipment and supplies are handled using appropriate infection-control and safety procedures.
Collectors follow proper hygiene, specimen handling, and safety protocols during every appointment.
Please Note: Only individuals scheduled for testing should attend the appointment unless additional guests have been approved in advance. Parents or legal guardians must accompany minors when required.
Mobile Collection Locations
Mobile DNA collections may take place at approved locations, including:
Private residences
Offices or workplaces
Community centers or other approved facilities
Other safe and appropriate locations approved before the appointment
All collection locations must provide a safe environment with adequate privacy for specimen collection and completion of required paperwork.
Mobile collections are scheduled by appointment only. Location details, appointment instructions, and any special requirements will be communicated by email or text message before the appointment.
Purpose DNA & Health LLC reserves the right to decline or reschedule a collection if the location is unsafe, unsuitable, or does not meet collection requirements.
Consent & Appointment Confirmation
Before testing, clients must complete and sign all required intake, consent, and identification documents.
By signing the applicable consent forms and acknowledging our Policies & Procedures, clients confirm that they have reviewed and agree to:
Our payment, deposit, cancellation, rescheduling, and refund policies.
Applicable mobile travel fees, which must be paid along with the required deposit before a technician is dispatched.
Our identification, consent, specimen collection, and safety requirements.
Communication regarding appointments, documentation, and testing services by email, telephone, or text message, subject to their communication preferences and applicable privacy requirements.
Delivery of test results through secure email or U.S. Mail to the verified, authorized recipient.
Mobile Appointment Payment Reminder: All mobile DNA appointments require payment of the applicable deposit and travel fee before a technician is dispatched. Both payments are non-refundable if the appointment is canceled or rescheduled.
Legal Disclaimer
Purpose DNA & Health LLC operates as a third-party specimen collection provider. We collect, document, and submit DNA specimens to independent partner laboratories for testing and analysis.
Purpose DNA & Health LLC does not perform the laboratory analysis, determine DNA test outcomes, or independently interpret laboratory findings.
The laboratory performing the analysis is responsible for testing, processing, and issuing the results in accordance with its procedures and applicable requirements.
DNA test results may have personal, emotional, financial, or legal implications. Clients are responsible for deciding how to use their results and should consult an appropriate professional for legal or medical guidance when needed.
Purpose DNA & Health LLC is not responsible for decisions made by clients or other parties based on laboratory findings. Nothing in this policy limits responsibility that cannot legally be excluded, including responsibility for our own negligence or failure to meet applicable collection requirements.
By proceeding with testing, clients acknowledge that they understand the role of Purpose DNA & Health LLC as a third-party specimen collection provider and agree to the applicable service terms and consent requirements.
Need Help?
1-855-570-7110
info@purposedna.com
www.purposedna.com
Purpose DNA and Health
There is purpose in the blood!